SHIPPING & RETURNS
SHIPPING
ORDERS ARE DISPATCHED FROM DUNEDIN NEW ZEALAND.
ORDER ARE SHIPPED IN COMPOSTABLE POSTAGE BAGS VIA NZ POST.
NEW ZEALAND SHIPPING
PLEASE ALLOW BETWEEN 1-3 BUSINESS DAYS FOR ORDER PROCESSING. ONCE YOUR ORDER HAS BEEN PROCESSED, IN-STOCK ITEM(S) WILL BE SHIPPED WITHIN 2 BUSINESS DAYS. MADE-TO-ORDER ITEM(S) WILL BE SHIPPED ACCORDING TO SCHEDULE. CHECK ORDER EMAIL FOR UPDATE ON SHIPPING TIME. ORDERS ARE NOT SHIPPED OR DELIVERED ON WEEKENDS OR LOCAL PUBLIC HOLIDAYS. ORDERS ARE SHIPPED VIA NZ POST: PARCELPOST TRACKED. ORDERS TAKE UP TO 3 WORKING DAYS NATIONWIDE VIA NZ POST: PARCELPOST TRACKED. TRACKING NUMBERS WILL BE SENT VIA EMAIL.
COMPOSTABLE PACKAGING
ALL ORDERS ARE POSTED IN COMPOSTABLE COURIER BAGS MADE FROM CORNSTARCH VIA R3PACK. CERTIFIED BY INTERNATIONAL STANDARDS TO BE BOTH HOME AND COMMERCIALLY COMPOSTABLE WITHOUT COMPROMISING ON DURABILITY. (EN13432, AS4736, AS5810)
PLEASE NOTE THAT THE COURIER BAG AND PACKAGING BAG IS COMPOSTABLE HOWEVER THE REMOVABLE BACKING FROM THE ADHESIVE STRIP IS MADE FROM PE PLASTIC TO MAINTAIN THE ADHESIVE. THIS CAN BE RECYCLED WITH YOUR STANDARD SOFT RECYCLING.
REMOVE ALL LABELS AND ADHESIVE STRIP PRIOR TO COMPOSTING.
FOR MORE INFORMATION ON COMPOSTABLE BAGS, PLEASE VISIT
https://r3pack.co.nz/pages/about-compostable-bags
RETURNS
PLEASE READ ITEM DESCRIPTIONS AND SIZE GUIDES CAREFULLY AS WE DO NOT ACCEPT RETURNS.
PLEASE READ CARE LABELS AND INSTRUCTIONS CAREFULLY AS EACH GARMENT REQUIRES DIFFERENT LEVELS OF CARE DUE TO BEING HANDMADE.
REFUNDS ARE ONLY ISSUED IF ORDER IS CANCELLED WITHIN 24 HOURS BY CONTACTING admin@sleepingprofit.net
WE DON'T ISSUE REFUNDS BECAUSE OF A CHANGE OF HEART.
IF YOUR ITEM IS FAULTY FEEL FREE TO EMAIL US AT admin@sleepingprofit.net TO SEE IF WE CAN HELP MEND THIS.
MADE-TO-ORDER/ PRE-ORDER ITEMS ARE NON-REFUNDABLE.
EXCHANGES
IF YOU HAVE CHOSEN THE WRONG SIZE OR COLOUR PLEASE LET US KNOW IMMEDIATELY TO REQUEST AN EXCHANGE. WE CANNOT GUARANTEE EXCHANGES AS EACH ITEM IS A ONE-OFF THEREFORE VARIANTS MAY NOT BE AVAILABLE.
ORDER CANCELLATIONS
PLEASE NOTE THAT ORDERS CAN ONLY BE CANCELLED WITH NOTIFICATION VIA EMAIL TO US AT admin@sleepingprofit.net WITHIN 24HRS OF ORDER PLACEMENT. IF YOUR ORDER HAS BEEN FULFILLED AND SHIPPED OUT, YOUR ORDER CANNOT BE CANCELED.
MADE-TO-ORDER ITEM(S) WILL BE SHIPPED ACCORDING TO SCHEDULE. CHECK ORDER EMAIL FOR UPDATE ON SHIPPING TIME. PLEASE NOTE THAT IN-STOCK ITEMS ORDERED WITH MADE-TO-ORDER ITEMS ARE SUBJECT TO STOCK AVAILABILITY AND WILL SHIP WHEN THE MADE-TO-ORDER ITEM IS AVAILABLE.
MADE-TO-ORDER SHIPPING DATES VARY AND ARE SUBJECT TO DELAYS.